Hedgefield House - Serene Top Floor Flat 

Customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Telephone

07974 672387

Email: 

joanna@18hedgefield.com

What information we collect, use, and why

We collect or use the following information to provide services:

Names and contact details

Addresses

Purchase or account history

Payment details (including card or bank information for transfers and direct debits). Payments are made via Stripe. Stripe encrypts all payments, both in transit and at rest, using industry-standard encryption methods like AES-256, ensuring that sensitive payment information like credit card numbers are protected throughout the transaction process. 

Lawful bases

Our lawful bases for collecting or using personal information to provide services are:

• Consent

• Contract

Where we get personal information from

Direct from customers

How long we keep information for.

Your information is kept purely for the purposes of your booking and so will be kept until the contract between you the guest and Hedgefield House - Serene Top Floor flat has ended. Your information will not be passed on to any 3rd parties nor used for marketing purposes unless your consent has been provided.  

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint